Over-application or heavy deposition of the crystals can cause pinholing or running. While the glaze is wet, use your fan brush to redistribute the crystals to achieve balanced coverage. Crystals will flow more than the base glaze. Avoid placing crystals near the bottom third of a vertical piece as they may cause additional movement during firing. Stir with palette knife or other unpainted tool. Crystals will settle to the bottom of the jar and will need a good mixing prior to initial use. Fired results will vary based on wareís orientation. įor additional details please refer to our Help Page for all your questions and answers.Stoneware crystal glazes are designed to expand upon the surface with dazzling bursts of color. For more information on the returns process please feel free to email. That being said, we at The Garden Gates stand by Campania’s policy and if there is any issue with the piece we will work to resolve it in the best way possible. Shipping back fountains or pottery that weigh over 500 pounds is a laborious process that without the proper packing knowledge is almost impossible to do with damaging the item further. Campania International’s items are all handmade to order and the majority of them are heavy. We can help you choose the color of a little bunny statue or which estate fountain is right for your home. To help remedy any question about what to buy please utilize our free design service. When you order a product made by Campania International, it is a final sale. We keep you posted along the way via email and you are always free to get a real time update via chat or phone call. It then has to ship, which that timeline depends on where you are having your order delivered. Campania International takes an average of 5-7 business days to prepare, stain and pack your order. Production timelines for all our products vary by vendor. ![]() Email them to and we will work to make it right. Always be sure and inspect your items once they arrive and take pictures if there are any damages. We guide you through this process and are here to assist. Our LTL service is curbside only and by appointment. ![]() LTL, what does that mean? LTL stands for Less than Truckload and it is used for all the heavy and big items. If you are in need of any of these services please email us at Items are Shipped:Īll the smaller items will ship via UPS or FedEx in a standard fashion. International shipping would also be a charge and is limited. It takes the guessing work out of the whole buying process, making it easier for you! Some services are not free, we can not ship anything expedited or to Hawaii or Alaska for free. Do not pressure wash, use alcohol-based cleaners, apply corrosive cleaners, or clean with anything abrasive. Note that it may take several cycles of wiping and drying before the planter is completely clean. ![]() Spray down the surface of the planter where it is dirty and use a lint-free cloth or sponge to wipe the surface. If you are unable to bring a planter out of the elements: We recommend covering the drain holes with a mesh screen or equivalent to keep debris from clogging the openings Filling the bottom of the planter with non-porous drainage material Filling the remainder of the planter with a well-draining soil mix that will not retain water and lastly, covering the soil with decorative mulch or pine bark to the top rim of the planter to discourage water from pooling on the surface.įor indoor use: We can source saucers for special orders and plugs are available upon request.Ĭleaning Instructions:Campania Glazed and Terra Cotta planters can be cleaned with either mild soapy water or Windex® with Ammonia-D. The drain holes must be kept clear to maintain the longevity of your planter, especially in climates that undergo freeze-thaw cycles in the winter. Planters are equipped with pre-installed drainage holes to allow for drainage. ![]() It is best to store the item in a dry place out of the elements.
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